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Main Line Phone Closure (8 December 2017)

We would like to inform our patients that the main phone line for the surgery will be closed for staff training on Thursday 14 December 2017 between 1pm and 6pm.  You can still come to the surgery to collect prescriptions and paper work and order prescriptions via our prescriptions line.

Friends and Family test (8 December 2017)

View the latest results from our Friends and Family test.

Holiday Opening times (16 November 2017)

The surgery will be closed all day on Monday 25 and Tuesday 26 December 2017 and Monday 1 January 2018.

You may want to take this into consideration when ordering your prescriptions as you will need to order by Wednesday 20 December 2017, to collect on Friday 22 December 2017.

Please order by Wednesday 27 December 2017, to collect on Friday 29 December 2017.

Your GP is happy to issue most prescriptions up to one week early, so please order online / by phone / via the red post box at reception with plenty of time.

It may also be useful to check the opening hours of your local pharmacy, especially if your prescriptions are sent electronically, in case they plan to close early on those Friday evenings.

Friends and Family test (16 November 2017)

View the latest results from our Friends and Family test.

Surgery Closure (13 November 2017)

We would like to inform our patients that the surgery will be closed for staff training on Thursday 16 November 2017 between 12pm and 4.30pm.

Seven day access to GP services (27 October 2017)

Did you know you can now access GP services seven days of the week, to find out more please follow this link.

Friends and Family test (5 October 2017)

View the latest results from our Friends and Family test.

Friends and Family test (20 September 2017)

View the latest results from our Friends and Family test.

Friends and Family test (2 August 2017)

View the latest results from our Friends and Family test.

Friends and Family test (6 July 2017)

View the latest results from our Friends and Family test.

Friends and Family test (5 June 2017)

View the latest results from our Friends and Family test.

National Diabetes Audit (22 May 2017)

Our practice is taking part in the National Diabetes Audit, further information can be found here.

Friends and Family test (4 May 2017)

View the latest results from our Friends and Family test.

 

If you require medical attention outside of the normal surgery hours, please call 111, who will assess your symptoms and direct you to the most appropriate service. This is a free telephone number. Please note that should you call the surgery telephone number out of hours and opt to be put through to 111, this will incur usual call charges.

 

Important Changes to Telephone Line Opening Hours

From Monday 18th April 2016 the main phone line will be closed for routine calls between 1pm – 2pm. During this time a member of staff will be available to answer urgent phone calls. Patients ringing with an urgent problem or request during this time should ring the usual telephone number 0191 519 0077 and will be asked to hold the line to speak to a member of staff if their query is urgent.

From Monday 2nd May 2016 the Prescription line will be open between 2pm – 5pm. Alternative methods for ordering prescriptions include completing a prescription order form at the desk and posting this in the red box or registering for Patient Access. Patient Access allows patients to order prescriptions, book/cancel appointments and view parts of their medical record securely online.

  • Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.
  • We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
  • Colliery Court Medical Group are currently looking at how the practice can get better at communicating with our patients.  We want to make sure patients can read and understand any information sent to them.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
  • We want to know if you need information in Braille, large print, on yellow paper or easy read.  We want to know if you need a British Sign Language interpreter or advocate.  We want to know if we can support you to lip read or use a hearing aid or communication tool.
  • Please let the receptionist when you are next at the practice or contact us on 0191 5190077

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

Please note all telephone calls to Colliery Court Medical Group may be recorded for training purposes.

Online Services – Book and cancel appointments, order repeat prescriptions and look at your GP records online.

Just like online banking you can look at your GP records on a computer, tablet or smart phone using a website or app. For more information please click the link below:

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