Use this service to send a query about your online medical record to the surgery.
The role of the NHS is to help you to stay as well and healthy as possible and to offer you advice and treatment when you become unwell. For this reason, it is important that your health record is as accurate and up to date as possible.
Maintaining your health record correctly is the highest priority of everyone working in the surgery.
However, sometimes you might spot something on your medical record that you are concerned might be wrong. If this happens, please let us know and we will review your records.
Find out more about amending your health record
You can use this service if you:
- are registered at the surgery
How we will respond to your query
We will acknowledge your query within 5 working days.
We will review your records and report back to you within 2 months.
What we will tell you
If the entry appears to be correct and the evidence to support it. If the entry is factually incorrect, we will tell you that it has been corrected. If there is no clear correct answer and the entry is open to debate, we will note that you have queried this. Legally, we cannot remove any entry or comment unless it is factually incorrect, but we will ensure that your opinion is clearly stated.
Having had our response, if you still have queries, you are welcome to speak to the practice manager. If they are unable to deal with your question, they will arrange for you to speak to a doctor.
Before you start
We’ll ask you for:
- your first and last name, date of birth, sex, postcode, email and phone number
- if applicable, the details of the person you are completing the form on behalf of
You can also phone us on 0191 519 0077.