Suggestions, Comments and Complaints

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.

If you would like to give us any feedback or wish to make a complaint, please complete our Feedback and Complaints Triage.

How to complain

We hope that most problems can be sorted out easily at the time with the person concerned. If your problems cannot be resolve in this way and you wish to make a complaint please let us know as soon as possible as will enable us to establish what happened more easily.

Who to contact

Complaints should be addressed, preferably in writing to:
Emma Trimnell
Practice Manager
Colliery Court Medical Group
The Medical Centre
Gibson Court
Boldon Colliery
NE35 9AN

If you would prefer not to raise the matter with the practice you may complain directly to NHS England.

By post to:
NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

By telephone: 0300 311 22 33

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, you need their permission to do so.

In this event we will require a third party consent form signed by the person concerned, unless they are unable to through incapacitation or if you are the parent/guardian of a child complainant under 16. Please contact reception to request a third party consent form.