We have several new Medical Receptionists joining our team this week. You may notice staff asking colleagues for support while they complete their training on both the phones and at the desk. There is a lot to learn so please bear with us if things take slightly longer than usual.
Our medical receptionists deal with phone queries, booking and cancelling appointments, sign posting to other services, processing prescription requests, patient registrations, dealing with incoming post and scanning on medical documentation, setting up online access for patients, referrals to midwives and community staff, organising home visits and responding to requests for private letters and reports amongst many other responsibilities. There is a lot to learn!
Welcome to the team Clare 1, Clare 2, Eve and Jennifer!