Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the eConsult service
- phone us on 0191 519 0077
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the eConsult service
- phone us on 0191 519 0077
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
SMS texts and emails
Colliery Court Medical Group asks patients to provide their mobile phone numbers and their email address should they wish. We will use your mobile number to:
- Contact you as an alternative to your landline
- Send you SMS text messages
The text messages we send will only relate to your medical care e.g. appointment reminders, invitation to a check up or immunisations or to inform you a test result is back. We do not use SMS for direct marketing.
If you would prefer us not to send you SMS text messages please let us know and we will mark your record as “no SMS text messages”.
Cancelling or changing an appointment
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0191 519 0077 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Although it is important for patients to attend the surgery where possible, GPs do provide home visits to those patients who are housebound or are too sick to travel to the surgery.
Home visits take up between 3 and 6 standard appointments, depending how far away from the surgery you live. For that reason and to ensure that visits are available for those who need them, we ask that you only request a house visit when needed.
If you are physically unable to attend the surgery, please call 0191 519 0077 before 11am to request a home visit.
The receptionist will need to ask you a few questions about the nature of your problem so the request can be passed over to the GP.