Prescription Line Closure

The Practice recently took the decision to close the prescription line.  The main reason why we decided to close the prescription line is around patient safety.

The Medical Defence Union (which is an organisation that provides information and insurance for General Practitioners) have noted in their repeat prescribing literature that from time to time telephone requests have been the source of medication errors.  The Practice has experienced a number of incidents resulting from unclear requests for medication over the phone – there have been discrepancies between what the patient believes they have ordered and what has been actioned by the medical receptionist, and at times there has been confusion by either the patient or the medical receptionist over drug names.  Written or on line requests are much more accurate and therefore the opportunity for error or misunderstanding is reduced.  In addition, we are advised by NHS England to encourage patients to sign up to Patient Access which is a system by which patients can request their medication and make appointments on line.  On line requests avoid potential confusion, as well as transcription and medication issue errors.

You can now order your prescription in one of the following ways:

On the Internet – Patient Access is the safest way to order your repeat medication.  This service provides a patient with a list of their repeat medication and a request can be sent direct to our clinical system.  There is also the option of leaving a message for the GP.  We would be happy to demonstrate the on line system if required.  If you would like to use this system, you would need to fill in a request form, and provide photographic evidence in person (currently we can only accept a passport or photographic driving licence).  If you are unable to provide a passport of driving licence, a GP may be able to vouch for you.

In person – using the tear off slip on the right hand side of the prescription indicating clearly which items are required, and posting it in the red posting box at reception, which is open from 08.30 – 18.00 Monday to Friday, and until 20.00 alternate Tuesdays and Wednesdays.

By post – using the tear of slip on the right hand side of the prescription indicating clearly which items are required, and posting it to the surgery.

Via your pharmacy – many pharmacies offer a service whereby patients can order their repeat medication via the pharmacy.  Each pharmacy in the area offers a range of methods for ordering repeat medication, and we believe that most pharmacies will currently accept a request over the telephone.  You may wish to discuss this with your usual pharmacy.

If you would like any further information about the ways in which prescriptions may be requested, please ask one of our reception team.

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