Emergency Prescription Requests

Emergency prescription requests are requests for medication which you need within one working day to prevent you becoming severely unwell.

Please note that we do not accept telephone requests for prescriptions.

If you have forgotten to order a repeat prescription and you feel you need your medication urgently please either contact your pharmacist, who can request this for you electronically and in some situations will be able to give you an emergency supply until the prescription has been raised, or you can put in a written request marked as ‘urgent’.  We ask that patients complete any urgent prescription requests by 15:00 Monday-Thursday and by 14:00 on a Friday. This is so we can endeavour to have them ready for collection on the same day. Collection of urgent prescriptions must be after 17:30 Monday-Thursday and from 16:30 on a Friday.

Please see below for what may be included as Emergency medications.

Emergency medications include:

  • Epileptic medication
  • Insulin
  • Inhalers for lung conditions
  • Emergency contraception
  • Epipen for anaphylaxis.

Emergency prescription requests are NOT requests for medication which have been ordered late. You should allow 2 working days for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.

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